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Quality

Resolve ITECH Corp is a quality driven organization. Our in depth understanding of business processes and applications enable us to provide you with remarkable quality, which will induce you to come back to us every time you think of rendering quality service to your customers. Flexibility in our approach, keeping your success in focus is our prime objective.

We train our agents to efficiently track customer service requests and immediately route customer queries based on their training and expertise. Our devotion to training produces superior customer service. Agents receive 4 weeks of in-depth training on core skills, including communication, customer service and sales. Resolve ITECH Corp provides extensive training on client programmes and on-going training and quality improvement.

We have an in-house quality monitoring process that utilizes formal instruments of measurement. This process establishes exceptional quality levels and tracks an agent's

Performance based on the following criteria:

  • Competence levels
  • Communication with customers
  • Worldwide call control skills
  • Product or service knowledge
  • Overall professional conduct and performance