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Business process outsourcing services

Business Process Outsourcing has become a viable and affordable option for several companies around the world. A business needs to maintain a level of profitability to stay ahead of the competition. Outsourcing aims at just that by providing cost-effective options in order to achieve the desired goals.

Customer Management Services

  • Unsurpassed customer contact services from inbound sales to complex case management
  • Operating one of the world’s top hotel booking services and travel services to completing financial settlements, reconciliations, claims management for health providers and insurance companies
  • We integrate business process management, customer service and leading decision analytics to simplify operations, allowing travel companies to focus on improving profitable relationships.

Finance and Accounting Services

  • Delivering transaction services, account management and reporting
  • Offering financial planning, forecasting and risk management services

Human Resource Services

  • A comprehensive range of core HR and payroll services supporting the full employee life cycle
  • Efficient and cost effective delivery through our self service platforms and shared service centres

Telemarketing services

Telemarketing involves taking customer calls, calling to promote new products/services, among others. Based on the clients’ requirements, certain best-fit teams become right assignees. We study the client to create a plan that fits them perfectly to,

  • Evaluate the client’s requirements and understand the existing telemarketing process
  • Identify the requirement and create a plan
  • Handpick team members to create a team that suits the requirement

Our inbound telemarketing services let you breathe easy as our team of experts is available around the clock to take care of your customers' inquiries, complaints and technical and marketing queries. We are the vital link between you and your customer and help streamline the communication and sales process via voice/ email/ chat.

Our Inbound Call Centre Services includes:

  • Answering Service
  • Customer Service
  • Help Desk / Technical Support Services
  • Inquiry Handling
  • Interactive Voice Response (IVRS)
  • Inbound Sales
  • Order Taking

Our outbound telemarketing services let you promote and sell an assortment of products and services. Outbound Telemarketing Services includes Telesales (new customer acquisition, subscription renewals, up-sell and cross-sell), Order taking, Customer Profiling, Dealer Recruitment, New product launch, Lead generation and lead processing.

Our Outbound Call Centre Services includes:

  • Appointment Setting
  • Telemarketing Services
  • Market Research & Survey
  • Collections
  • Follow-up
  • Lead Generation
  • Voice Broadcast
  • Telephonic Auditing

Data Management Services

Resolve ITECH Corp is ready to Stimulate E-Governance movement through 24/7 data management services. Faster delivery model and developing precise data architectures and tested practices of resolve help organizations to achieve desired Data Management objective. We can provide following services under domain of Data Management.

Data Modeling

Data modeling helps to first create a structure for the data that an organization collect and use and then organizing this data in a way that is easily accessible and efficient to store and pull the data for reports and analysis.

Data Warehousing

The facility of Data Warehousing helps storing data effectively so that it can be accessed and used efficiently when needed.

Database Administration

Database administrator is usually help organization to do the following tasks that include recoverability, integrity, security, availability, performance and development & testing support.

Data Mining

The most critical service for organization is Data mining in which large amounts of data are sifted through to show trends, relationships and patterns.

We offer these services at affordable rates and guarantee complete security and confidentiality of your records.

Our wide range of Data Entry Services includes:

  • Appointment Setting
  • Telemarketing Services
  • Market Research & Survey
  • Collections
  • Follow-up
  • Lead Generation
  • Voice Broadcast
  • Telephonic Auditing

Data Management Services

Resolve ITECH Corp is ready to Stimulate E-Governance movement through 24/7 data management services. Faster delivery model and developing precise data architeactures and tested practices of resolve help organizations to achieve desired Data Management objective. We can provide following services under domain of Data Management.

Data Modeling

Data modeling helps to first create a structure for the data that an organization collect and use and then organizing this data in a way that is easily accessible and efficient to store and pull the data for reports and analysis.

Data Warehousing

The facility of Data Warehousing helps storing data effectively so that it can be accessed and used efficiently when needed.

Database Administration

Database administrator is usually help organization to do the following tasks that include recoverability, integrity, security, availability, performance and development & testing support.

Data Mining

The most critical service for organization is Data mining in which large amounts of data are sifted through to show trends, relationships and patterns.

We offer these services at affordable rates and guarantee complete security and confidentiality of your records.

Our wide range of Data Entry Services includes:

  • Online Data Entry.
  • Offline Data Entry.
  • Data Capture, Conversion, Processing and mining.
  • Catalogue Processing.
  • Online Data Retrieval.
  • Internet Research
  • Form / Image Processing.
  • Data Collation and compiling in a proper portal.
  • Website Competitive Analysis